14 May'24
15 May'24
1 room, 2 guests
numa | Vici Rooms & Apartments
Lazio | Tue, 14 May - Wed, 15 May | 1 Room, 2 Adults
No rooms available
numa | Vici Rooms & Apartments
Rome
4.5/5
(480 reviews)
Amenities
Multilingual Staff
Smoke-free property
Terrace
Breakfast available
Property rules
Check-in: After 03:00 PM, Check-out: 11:00 AM
About property
Piazza Venezia - 0.1 km / 0.1 mi
Via del Corso - 0.1 km / 0.1 mi
Vittorio Emanuele Monument - 0.2 km / 0.1 mi
Palazzo Venezia - 0.2 km / 0.1 mi
National Monument to Victor Emmanuel II - 0.3 km / 0.2 mi
Roman Forum - 0.4 km / 0.3 mi
Via Nazionale - 0.5 km / 0.3 mi
Piazza di Trevi - 0.5 km / 0.3 mi
Trevi Fountain - 0.5 km / 0.3 mi
Piazza del Campidoglio - 0.6 km / 0.4 mi
Via del Tritone - 0.6 km / 0.4 mi
Corso Vittorio Emanuele II - 0.6 km / 0.4 mi
Imperial Fora - 0.7 km / 0.4 mi
Piazza della Rotonda - 0.7 km / 0.4 mi
Quirinale Palace - 0.7 km / 0.4 mi
The nearest airports are:
Ciampino Airport (CIA) - 16.2 km / 10.1 mi
Fiumicino - Leonardo da Vinci Intl. Airport (FCO) - 29.1 km / 18.1 mi
See all 161 photos
Location
Rome, Lazio, 187
Ratings & reviews
4.5/5
(480 reviews)
5
327
4
108
3
23
2
8
1
14
Location
Rooms
Service
Value
Hygiene
Most disappointing stay ever
1/5
·
Wendy H on Nov 28, 2023
My friend and I chose this hotel on our first day when we arrived in Italy—— after a long-haul flight, expecting a comfortable retreat. Regrettably, the reality shattered our hopeful anticipation. Right from check-in, our experience nosedived into a series of letdowns. The very first day unmasked a glaring issue—the bathroom offered only scalding hot water, rendering it utterly unusable. This oversight was inconceivable. Upon alerting the hotel staff, their response was disheartening. They claimed no availability of alternative rooms and it was not possible to send a worker to us because it was Saturday night, forcing us to confront the impracticality of having no access to basic bathing facilities after a wearying day of travel.We were forced to go to sleep even when we desperately wanted to shower. No doubt, we also have to go traveling the next day un-showered. While we were visiting the beautiful Vatican city, we were forced to waste our precious time to communicate with the customer service to deal with the problem. Only on the second night we were able to switch to another room, enduring further inconvenience as our luggage remained trapped in the previous room, necessitating additional time wasted seeking customer service assistance. Initially offered a mere 15% discount for the first night’s inconvenience, the compensation increased to 25% after vehemently expressing our dissatisfaction. While staff members expressed empathy, their attempts at compensation lacked sincerity and failed to acknowledge the depth of our inconvenience. The compensation is not sufficient given the extent of the inconvenience. This experience eclipsed what should have been an enjoyable trip, leaving us profoundly disheartened. This hotel experience was utterly disappointing and left us incredulous. In all my previous travels, I’ve never ever encountered such abysmal conditions. This undeniably ranks as the most disappointing hotel experience I've ever encountered.
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Stay Clear!
2/5
·
Mike P on Oct 28, 2023
We are just back from a 3 night stay at the The Numa Apartments in Rome, the apartments are quite nice, clean and in a good location, the WIFI signal was poor and the TV didn't work, we were notified of the poor WIFI 2 days prior to arrival. On arrival we couldn't enter the building the passcode we were sent didn't work, this issue was fixed over WHATS App with someone many miles away. What lets the Numa Apartments down at the moment is the fact there is building work being carried both within the block and to the adjacent block of flats, if you want to get woken up at 7am each morning with jack hammers then this is the place for you, if not stay well clear until the works have been completed. There was a note left in the room on arrival to apologise for the lack of a WIFI TV, and the noise and clutter with a promise of a 25% discount the next time we book as compensation, it would have been better if they had just made there customers aware prior to booking.
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WORST HOTEL EXPERIENCE IN 30 YEARS!
1/5
·
laurabY9144CS on Jul 28, 2023
HORRENDOUS CUSTOMER SERVICE -STAY AWAY FROM NUMA HOTELS - Cancelled my booking as my flight was landing. Moved me to a hotel outside of the city and then made me move back the next day losing half a day of vacation. And even worse, was told no luggage lockers as the hotel but there were! So wasted time and money storing our luggage since we had to check out of the first location. And no one to talk to about issues - not front desk, no phone number - you can only communicate through the app. Worst hotel stay in 30 years. I will NEVER book another Numa hotel. There is no one in Italy to provide support - there customer service was in Germany. DON"T STAY HERE! And it was crazy loud at night when the bars let ou.
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Can't trust a CONFIRMED booking.
1/5
·
Paradise56680759785 on Jun 09, 2023
We had booked a 4 night break over the May half-term with our two children, through Expedia. The hotel had CONFIRMED the booking. Then after arriving at Gatwick Airport going through airport security and passport control an hour before boarding the plane. We recieved an email from Expedia that the hotel was not honoring our confirmed booking. No explanation.
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BEWARE ROOM 203 + Happy(ish) ending?
1/5
·
Ekasspi on Jun 30, 2022
We’re writing this detailed review about Numa Vici, since we wish we had read such a review before reserving a room there. First thing to know about Numa Vici is that it doesn’t have a physical front desk or reception. Rather, they have a remote customer assistance via email, phone or Whatsapp. You receive a code to open the hotel’s front door as well as your room. We had a terrible experience with this hotel and especially with room 203, which the hotel calls "Deluxe Living with Bathtub". Do not be fooled by the nice photos online. We paid a lot of money for the room, and found that the only good thing with it is that it's big and spacious. However, there were 3 major issues with it: ACCESSIBILITY: As we arrived with a baby and heavy luggage, we asked for a room that is accessible by elevator. We were told that rooms are assigned automatically, so they don’t really know what room we’ll get (which was really strange). Well, we got room 203, and it is most definitely NOT accessible. The elevator is tiny and so very slow, and in order to get to the room you have to go to the 1st floor, then climb 2 flights of stairs - one of them narrow and winding. An absolute nightmare for carrying luggage or a stroller. The hotel advertises its options for extended stays, but even though room 203 is large enough for such a stay, it is a terrible choice accessibility-wise. BTW this is true for rooms 202 to 205 (see the sign posted inside the elevator, which I took a photo of). CLEANLINESS: The room looked clean when we first entered, but then we began finding long hairs and dirt. Neither of us has long hair. The hotel was kind enough to supply us with a complementary cot for the baby, but its legs were filled with long hairs and grime. We had to go over the entire floor with baby wipes. We even sent pictures of the dirty wipes to customer service, so they would believe us. NOISE: The room's windows are small and there is no view, however the windows do let in ALL of the noise from the street, and the street is noisy - at night it is simply unbearable. We woke up numerous times in the middle of the night from people talking, yelling and singing right outside our window. We're talking 2am, 4am etc. There is literally no soundproofing, and the noise kept us - and the baby - up at night. We couldn't sleep, and this ruined our stay and our trip. The remote customer service did respond quickly. They apologized and tried to help, but there were things they couldn't change - such as the horrendous noise and the lack of soundproofing. After 2 sleepless nights we asked to be moved so at least we could have a decent night’s sleep during our final night there. The hotel moved us to room 401, which was much smaller, but at least had access right from the elevator, and its windows are soundproof. Then, on our check-out day we went out for a stroll only to come back and find that our code was already canceled. Remember - no front desk, and no one to talk to directly. We spent about 20 sweaty and stressful minutes trying to get back to our room, with the remote customer service giving us alternative codes which simply didn’t work. We ended up feeling deeply disappointed - and tired and angry - especially after having spent so much money on this hotel. After some terse words with Customer Service, they agreed to provide some compensation, which was nice since it meant that they acknowledged our distress. However, since the main problems with this hotel (namely: accessibility, noise and remote service) won’t be changing any time soon, our recommendation is: choose a different hotel, and in any case DO NOT CHOOSE ROOM 203.
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